1. Choose the address and check your plan
A mailbox such as [email protected] gives enquiries a consistent business address. Website includes one mailbox and five forwarding addresses; Business includes ten mailboxes. Your dashboard shows the exact allowances and shared storage available to your account.
A mailbox stores messages and has its own sign-in credentials. A forwarding address sends incoming mail to another inbox. Choose a mailbox if you need to send and receive as the business address; choose a forwarder for an extra incoming name that should reach an existing inbox.
2. Connect and verify your domain
Open Domains and connect the domain before enabling email. In Email, choose a verified domain under Enable email on a domain. FutureHost creates the email configuration and displays the DNS records required for that domain.
If the domain already receives mail elsewhere, plan the change before editing MX records. Keep access to the existing provider and back up messages you need. Creating a new FutureHost mailbox does not automatically copy mail from the old inbox.
3. Apply the email DNS records
Copy the MX and authentication records shown in Email to the authoritative DNS provider. Use the generated DKIM signing record for your domain, not a value copied from an example. Check the remaining records displayed by FutureHost and select I have added these records to verify them.
If you already have an SPF policy, merge the required sender into that policy rather than creating a second SPF record. If you use other services to send as your domain, preserve their required authentication settings too. Review any record you are replacing before saving it.
4. Create and connect the mailbox
Create the mailbox using the local name, such as hello, and a display name that customers recognise. Save the password when it is displayed. Use the connection settings in the Email page to configure your mail app; they are the current values for your account.
A password reset replaces the credentials your mail apps use, so update those apps if you reset it. Keep the domain’s required mail records in DNS after setup. Removing them can interrupt sending or receiving.
5. Test both directions
Send a message from an unrelated inbox to the new address, then reply from the business mailbox. Check the sender name, reply address, delivery and spam folders at both ends. Test any forwarding addresses separately.
Only publish the address on your website after these checks pass. Add a short signature with your business name, website and relevant phone number. If delivery fails, check the domain status and authentication records in Email before resetting a mailbox password.
Put it into practice.
Use the settings and instructions shown for your own account. If something needs attention, the support team can help you interpret the status.
Open email settings Get support